Last week, Gallup revealed troubling survey results in its 2013 State of the American Workplace Report on employee happiness and engagement. Both at dismal levels. 70% of employees are not inspired or engaged at work.
I have been writing about this trend since 2008 when workplace power shifted dramatically from the employee, who was just grateful to have a job during a paralyzing recession, to the employer. No point in rehashing the mistakes that were made in leadership across many organizations as I am pleased to note a renewed focus on happiness as a key element in workplace performance. A happy worker, and engaged worker, is simply a more productive worker. The Gallup Report gave many examples of creative programs that some companies are doing. Everything from game rooms, to nap rooms, to flexibility in schedule – all popular with employees. But I believe these are merely band-aid solutions to a much larger issue no one seems to want to discuss.
Why do we think that what is needed for a human being to be happy at work is somehow different than what is needed for happiness in general? Happy people generally tend to be those who have very healthy relationships with people in their lives. The quality of human relationships far outweighs the ping pong table, pool table, free lunch and whatever else employers are providing to engage their employees. Quality human relationships are almost entirely an emotional experience. There are no real set of quantitative metrics to check off to determine quality relationships. The American worker, leader, and workplace are mostly bone-dry of human emotions, many even discouraging emotions in the workplace. The level of emotional literacy, emotional intelligence, and emotional training/programs are dismal. I submit that as long as this is the case, then employee engagement levels will continue to drop. We have to have the courage to accept the powerful role of emotions in all we do – not just at work – and to embrace EQ as a foundational competency.
This week, evaluate your immediate workplace for EQ. Of all the activities you and your team perform this week, how are quality human relationships being nurtured and integrated? It might surprise you that your own happiness is in large part predicated how much you do to make sure others are happy.