Which organization does not have a well-crafted Mission and Vision statement? Which CEO or leadership team does not espouse core values? Which leader cannot get up in front of an audience with an hour’s notice and speak to what leadership means and how to treat others? I frankly do not know of too many that cannot do this. If I changed these questions to “which organization/leader PRACTICES” their values, the list is regrettably quite short. Recently, as a season ticket-holder for Charlotte’s NBA team, the Hornets, I had a regrettable negative incident with my 12 year old son during a game from one of the employees. I wrote Fred Whitfield, President of the Hornets, and shared my concerns. He conducted an internal investigation that validated my version. Neither my son nor I wanted to return to watch any more games. Fred wrote me, called me, and personally apologized. I was humbled by the friendly call and sincerity of the conversation. My son, however, still did not want to return as he took the incident personally and was fearful of it recurring. What ensued was a Values-Based approach to resolving an emotionally charged experience. Fred invited Hunter and I to his office before a game so he could speak directly to my son and share similar childhood experiences. He brought in his senior staff to say hello to my son, and then told us an amazing story that could be life-changing for my son. He shared his own personal childhood of negative incidents, how his Dad told him that if he walked away from something he loved to do because someone else treated him poorly, then in effect, that person won. The best response would actually be to follow that passion more and become successful. Success, he shared, was the best response. After the wonderful talk, Fred allowed my son and I to sit court-side and his staff showered us with much love and respect.
-
Subscribe
EQ Posts
-
Recent Posts
- Emotions: The Currency required for change
- Processing Kobe’s Passing …
- Monologues 80-95%; Dialogues 5-20%
- Workday Emotional Fatigue
- Lessons From a Retired Finisher
- It’s not the first idea…
- Values-based Leadership in action
- Only measure “better”
- How much of what you know is outdated?
- Happy Hour
- Change in Leadership Consumption
- Workplace “film room”
- Change the Narrative
- “What” vs “How” Leaders
- Strategize like a Disruptor
Archives
- June 2020
- January 2020
- August 2019
- April 2019
- March 2019
- February 2019
- January 2019
- November 2018
- October 2018
- September 2018
- August 2018
- July 2018
- June 2018
- May 2018
- April 2018
- March 2018
- February 2018
- January 2018
- November 2017
- October 2017
- September 2017
- August 2017
- July 2017
- June 2017
- May 2017
- April 2017
- March 2017
- February 2017
- January 2017
- November 2016
- October 2016
- September 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- February 2016
- January 2016
- December 2015
- November 2015
- October 2015
- September 2015
- August 2015
- July 2015
- June 2015
- May 2015
- April 2015
- March 2015
- February 2015
- January 2015
- December 2014
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- February 2014
- January 2014
- December 2013
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010
- September 2010
- August 2010
- July 2010
- June 2010
- May 2010
- April 2010
- March 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- January 2009
Other Notable Links
Blogroll
Company Links
Links
EPowerment Posts